1. Information We Collect

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When you use NeuroLoop, we may collect the following types of information:

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Personal Information

• Name

• Email address

• Phone number

 

Account & Profile Information

• Login credentials

• Subscription status

• User preferences

 

Journal & User Content

• Journal entries

• Notes

• Uploaded photos or files

• User-generated content submitted within the App

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Device & Technical Information

• Device identifiers

• IP address

• Device type

• Operating system

• App version

• Crash reports

• Analytics and usage data

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Payment & Subscription Information

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Subscriptions and payments are processed through third-party platforms such as:

• Apple App Store

• Google Play Store

• RevenueCat

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We do not directly store complete payment card information on our servers.

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2. How We Use Information

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We use collected information to:

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• Provide and maintain the App

• Create and manage user accounts

• Deliver subscriptions and premium features

• Improve app functionality and user experience

• Analyze usage trends and performance

• Send notifications, updates, and service announcements

• Respond to customer support requests

• Provide email marketing and SMS communications

• Protect the security and integrity of the platform

• Comply with legal obligations

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3. Push Notifications, Email, & SMS

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By using NeuroLoop, you may receive:

• Push notifications

• Email communications

• SMS/text notifications

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These communications may include:

• App reminders

• Motivation and wellness content

• Account notifications

• Subscription updates

• Promotional communications

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You may opt out of marketing communications at any time through your device settings or unsubscribe options.

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4. Analytics & Tracking Technologies

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We may use third-party analytics and tracking tools to better understand app performance and user engagement.

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These tools may collect:

• Device identifiers

• Session information

• Interaction behavior

• Crash diagnostics

• Usage statistics

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5. Data Sharing & Third Parties

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We do not sell your personal information.

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We may share information with trusted third-party providers who assist with:

• App hosting

• Analytics

• Subscription management

• Payment processing

• Customer support

• Cloud storage

• Communication services

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Third parties are only granted access necessary to perform their services.

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6. Data Security

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We implement reasonable technical, administrative, and organizational safeguards designed to protect your information.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

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7. Your Rights & Choices

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Depending on your location, you may have the right to:

• Access your data

• Correct inaccurate information

• Delete your account or data

• Withdraw consent

• Opt out of marketing communications

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To make a request, contact us at:

📧 reachus@jsfishercompany.com
📞 (214) 308-5505

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8. Children’s Privacy

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NeuroLoop is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware such information has been collected, we will take appropriate steps to remove it.

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9. Wellness Disclaimer

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NeuroLoop is designed for educational, personal development, wellness, and self-improvement purposes only.

 

The App does not provide:

• Medical advice

• Mental health diagnosis

• Clinical treatment

• Emergency services

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Users experiencing a medical or mental health emergency should contact a qualified healthcare provider or emergency services immediately.

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10. Changes to This Policy

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We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of the App after changes are posted constitutes acceptance of the updated policy.

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11. Contact Us

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J.S. Fisher Company LLC
PO Box 850263
Richardson, TX 75085
📞 (214) 308-5505
📧 reachus@jsfishercompany.com